The UK Broadband Providers Getting the Most Complaints — and the Fewest

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Ofcom's latest fixed-broadband table shows the UK's major providers, complaint rates, and a record low overall.

TalkTalk Received the Most Complaints

Faults Were TalkTalk’s Biggest Problem

Vodafone Ranked Second-Worst

BT Was Slightly Above Average

EE and Virgin Media Shared the Middle

Sky Had the Second-Lowest Rate

Plusnet Generated the Fewest Complaints

Broadband Complaints Reached a Record Low

The Table Covers Major Providers Only

These Figures Do Not Capture Every Complaint

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Broadband problems become especially frustrating when they interrupt work, entertainment or essential household tasks. The provider’s response can matter almost as much as the original fault.

Britain’s regulator has now compared the country’s major companies using complaints escalated directly to it. The results reveal a clear leader at each end, but the figures need careful interpretation.

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